The term of warranty service is specified on the website, as well as specified in the operating documents of a specific product. We strongly recommend that you carefully familiarize yourself with the warranty conditions and the operating instructions before starting to use the equipment!
Warranty repairs are carried out by representatives of the manufacturer or seller (service centers) in the presence of a warranty card and a document confirming payment for the product (receipt).
ATTENTION! If the user did not comply with the relevant requirements when sending the product to the service, the product may not be accepted. In this case, the service center notifies the client of non-fulfillment of the conditions for accepting the product for service, the product is returned to the customer, and all expenses for sending the product are paid by the user.
In order to avoid possible misunderstandings, it is necessary to keep the documents attached to the product during its sale, packaging and all accessories attached to the product during the warranty period.
The user assumes responsibility for the timely storage of important data and their protection.
The right to warranty service is lost in the following cases:
Warranty obligations and free service do not cover the following defects:
To receive an electronic warranty for TM NEOR, you must fill out the registration form and attach a document confirming the purchase (cheque, invoice or other document)
Be sure to provide up-to-date contact information and correct product information (serial number).
The warranty letter will be sent to the e-mail address specified during registration.
The warranty period for TM NEOR equipment is calculated from the moment of purchase of the product, detailed information according to the warranty conditions is placed in the warranty card.
You can ask all questions about using or receiving an electronic guarantee to the manager of the service center by writing a letter to the e-mail address: firstname.lastname@example.org
Registration form for obtaining a warranty card