Payment methods Delivery Exchange/Return of goods

Payment methods

Cashless payment

After placing an order on the website, you will receive an invoice in the mail, which can be paid at the nearest bank branch or using a current account.

Payment by bank card on the website

You can pay for your order online with a Visa or MasterCard bank card through the LiqPay service. To confirm the payment, you will be redirected to the bank's secure payments page.

Payment made

Payment for the goods is made upon arrival at the destination. After checking its condition, you need to sign the act of acceptance and transfer to confirm that everything suits you.

Binance Pay

Binance Pay is a contactless, borderless and secure cryptocurrency payment technology that allows you to pay for goods and services on our site in cryptocurrency without fees worldwide.

Delivery

The delivery times described on the website are for reference only. You can find out the exact data from the store manager when placing an order.

Delivery is carried out throughout the territory of Ukraine (except the temporarily occupied territories of Donetsk and Luhansk regions, as well as the Autonomous Republic of Crimea). Delivery to other countries is not carried out.

Nova Poshta delivery service

  • Delivery of absolutely ALL orders by the Nova Poshta service is free.
  • We ship more than 90% of orders directly on the day of registration!
  • You can always check the quality and conformity of the ordered goods before payment.
  • Pay attention! The commission for post-payment (20 UAH + 2% of the order amount) is paid by the buyer!
  • You can find out where the shipment is now on the website of the Nova Poshta service.

Important! Before accepting a specific product and signing the order form, you need to check: absence of defects; delivery completeness. If these actions are not performed and the goods are taken outside the carrier, the buyer bears all responsibility for the goods!

Exchange/Return of goods

We are very loyal to the procedure of returning / exchanging goods. To carry out the procedure, it is only necessary to contact our service manager at the number indicated in the warranty card.

According to current legislation, a good quality product can be returned within 14 days from the day of purchase, but this period according to our rules is 20 days!

If you want to return a good quality product purchased from our partner or dealer, you should contact him directly.

In the event that product defects are detected during the established warranty period (purchase of goods of substandard quality), the consumer has the right to demand:

1. free of charge elimination of product defects within a reasonable period of time;
2. proportional price reduction;
3. reimbursement of expenses for elimination of product defects.

In case of a significant violation of product quality requirements (detection of defects that cannot be eliminated, defects, the elimination of which is associated with disproportionate costs or time spent, defects that appeared repeatedly or appeared again after their elimination), the buyer must the right of your choice:

1. refuse the contract and demand the return of the money paid for the goods;
2. demand replacement of the product.

Can I exchange the purchased product for something else?
You can The terms and conditions are similar to those for the procedure for returning goods of proper quality.

Can I return/exchange part of the order?
You can The terms and conditions are similar to those for the procedure for returning goods of proper quality.

When will the money be transferred to me for the returned good quality product?
We transfer money within 2-3 working days after receiving the goods.

Return / exchange of good quality goods:

What is a good quality product?

A product of proper quality means a product corresponding to the description on the website without manufacturing defects.
The consumer has the right to return or exchange the purchased product if he is not satisfied with its shape, dimensions, style, color, size or for other reasons it cannot be used for its intended purpose.

It should be borne in mind that the product can be returned or exchanged if it has not been used, if its product appearance, consumer properties, seals, labels have been preserved and if it has a complete set of supplies.

We draw your attention to the fact that there is a list of goods that cannot be exchanged or returned. The list of goods of appropriate quality that are not subject to exchange (return) is provided for by the Decree of the Cabinet of Ministers of Ukraine of March 19, 1994 No. 172 “On the Implementation of Certain Provisions of the Law of Ukraine “On the Protection of Consumer Rights”

Return / exchange of goods of inadequate quality:

What is a product of inadequate quality?

  • A product of inadequate quality means a product that has manufacturing defects or has lost its main qualities during use. All costs for the return / exchange of such goods are borne by CREO SYNERGY LLC as the owner of the NEOR trademark.

Important! Goods for return / exchange must be sent exclusively in standard packaging provided by Nova Poshta. Additional packaging services (in stretch film or crate, etc.) will be paid for by the sender.